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Hotel Reward Programs |
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When selecting a hotel often times your decision is influenced by the type of reward program the hotel offers. The larger chains all have their own ranging from Starwood’s Preferred Guest to Holiday Inn’s Priority Club. ...more
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Your Best Friend – The Concierge |
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One of the keys to make your stay in a hotel and in a city more enjoyable is the hotel concierge. The Accredited Professional Concierge is a member of “Les Clefs d'Or” (Golden Keys), which is an international association of concierges....more
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In-Room Movies |
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In-Room entertainment or movies can be a great diversion when traveling and trying to relax in the hotel for a while. It can also be an irritant. ...more
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Hotel Security |
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This past week, I and many other industry professionals received an email from a lady that was assaulted in a Singapore Hotel. Her complaint was not the actual attack, but the manner in which the hotel dealt with it. Apparently there was a complete lack of compassion for the guest and no follow up whatsoever. ...more
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Your Housekeeper |
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Room Attendants, or Maids as they were called in a previous life, are probably the most under appreciated employees in a hotel. They work for eight hours, pretty much by themselves, completing repetitive tasks, and rely very much on being self-motivated. Why tell you, the guest this?...more
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Deals, Deals, Deals |
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Hotel bookings over the Internet have created the perception that hotel deals can be had at any price. Sites like Priceline and Expedia are almost like an auction process and of course several sites operate purely on the premise that we will receive deep discounts....more
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Advance Reservations |
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This past week I received a number of emails from hotel guests that were very disappointed with their hotel experience. In one case, the traveler did not make an advance reservation and found hotels while traveling in a particular part of the country. ...more
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Booking Travel On The Net |
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Although we operate a hotel booking service, I am a hotel consumer advocate first and wanted to share with you my thoughts on booking travel on the Internet....more
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Confirmed or Guaranteed? |
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According to the thesaurus, both phrases have a similar meaning;
confirmed: ..., fast, steady, balanced; confirmed, valid; fiducial; immovable...
guaranteed: ..., assurance, warranty, guarantee, insurance, obligation; contract..., however in the hotel business there is a vast difference that you should be aware of. ...more
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Your Home Away From Home |
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Your home away from home used to be an advertising slogan for a major hotel chain in the eighties. A hotel should and can just be that, in particular if you travel on a regular basis or spend an extensive period of time in a hotel....more
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